Terms of Service

1. Who we are and acceptance

These Terms of Service ("Terms") govern your use of reachgy.com and any services provided by ReachGY Studio ("ReachGY", "we", "us"). By using the site, booking a call, or engaging us for work, you agree to these Terms. If you are agreeing on behalf of a company, you confirm you have authority to do so.

2. Services

We design and build websites, applications, AI assistants, and supporting systems, delivered through fixed-scope sprints, proof-of-concept builds, and ongoing collaboration packages. The exact deliverables, timeline, and price for any engagement are defined in the written proposal, quote, or invoice you approve. Where a proposal conflicts with these Terms, the proposal controls for that engagement.

3. Calls, bookings and reschedules

Calls booked through the site are held for you at the time shown in your confirmation. If you need to reschedule, please do so before the start time using the links in your confirmation email or by contacting us. Repeated no-shows may result in us declining future bookings.

4. Fees, invoicing and payment

• All prices and invoices are stated and payable in US dollars (USD) unless agreed otherwise in writing.
• Project work typically begins after the deposit stated in your proposal has been received.
• Invoices are due by the date shown on the invoice. Work may be paused on overdue accounts until payment is received.
• Collaboration packages are billed on the recurring cycle stated in your agreement and continue until either party cancels in writing.
• You are responsible for any bank, transfer, or payment-processing fees applied to your payment.

5. Timelines and our guarantee

We commit to the launch date agreed in your proposal. If we miss that date for reasons within our control, we continue working at no additional cost until the agreed scope is launched. Timelines assume you provide required content, assets, access, and approvals on schedule; delays on your side move the launch date accordingly.

6. Your responsibilities

• Provide accurate information, brand assets, copy, and any logins or access we need.
• Nominate one decision-maker who can approve work.
• Respond to review requests and approvals in a reasonable time so the schedule holds.
• Ensure you own or are licensed to use any content you supply to us.

7. Revisions and scope changes

Each engagement includes the revision rounds stated in your proposal. Work that falls outside the agreed scope — new pages, new features, new integrations, or a change of direction after approval — is quoted separately and may affect the timeline.

8. Intellectual property and ownership

On receipt of final payment for an engagement, ownership of the custom deliverables produced for you under that engagement transfers to you. We retain ownership of our pre-existing tools, frameworks, internal libraries, and know-how, and grant you a perpetual licence to use them as embedded in your deliverables. Third-party components remain subject to their own licences.

Unless you ask us in writing not to, we may reference the project and display non-confidential visuals in our portfolio and marketing.

9. Third-party services and platform costs

Projects commonly rely on third-party services such as hosting, domains, email delivery, payment processors, analytics, and AI providers. Their fees, terms, and availability are their own. Unless stated in your proposal, subscription and usage costs for these services are your responsibility.

10. Confidentiality

Each party will keep the other's non-public business information confidential and use it only to deliver or receive the services. This does not apply to information that is public, already known, independently developed, or required to be disclosed by law.

11. Warranties and disclaimers

We deliver our services with reasonable skill and care. Except as expressly stated, the site and services are provided "as is" without warranties of any kind. We do not guarantee specific business outcomes such as revenue, rankings, traffic, or conversion results, as these depend on factors outside our control.

12. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, or consequential damages, or for lost profits or data. Our total aggregate liability arising from an engagement is limited to the fees you paid us for that engagement in the three months before the claim arose.

13. Termination

Either party may end an engagement with written notice. On termination, you pay for all work completed and costs committed up to that date, and we hand over the deliverables produced for work that has been paid for. Recurring packages end at the close of the current billing cycle. Where a written guarantee applies to your engagement, its remedy is the remedy stated in that guarantee.

14. Acceptable use of the site

You agree not to misuse the site: no attempts to breach security, scrape at a rate that degrades service, submit false booking or lead information, upload malicious files, or use our AI assistant to generate unlawful content.

15. Privacy and cookies

Our handling of personal data is described in our Privacy Policy, and our use of cookies and tracking technologies is described in our Cookie Policy.

16. Changes to these Terms

We may update these Terms from time to time. When we do, we revise the "Last updated" date above. Continued use of the site or services after a change means you accept the updated Terms.

17. Governing law

These Terms are governed by the laws of the Co-operative Republic of Guyana, and the courts of Guyana have exclusive jurisdiction, without prejudice to any mandatory consumer protections in your country of residence.

18. Contact

Questions about these Terms? Email us at manasseh@reachgy.com.